Effective Date: August 12, 2020
Del Monte Fresh Produce Company, along with its parents, subsidiaries, and affiliates (collectively “DMFPC”) is committed to safeguarding your privacy. As used throughout this website, the term “DMFPC” and such terms such as the “company,” “legal entity,” “the corporation,” “our,” “we” and “us” may refer to Del Monte Fresh Produce Company or one or more or all of Del Monte Fresh Produce Company’s parents, subsidiaries, and affiliates. All of these terms are used for convenience only and are not intended as a precise designation of any of the separate companies, each of which manages its own affairs.
quick guide to contentS
- INFORMATION WE COLLECT
- INFORMATION USE
- INFORMATION WE SHARE
- HOW LONG YOUR INFORMATION IS RETAINED
- YOUR RIGHTS
- CHILDREN’S PRIVACY
- DATA SECURITY
- INTERNATIONAL TRANSFERS
- HOW TO CONTACT US
1. INFORMATION WE COLLECT
There are several ways we may obtain information about you, including through (A) information you provide to us directly; (B) information we automatically collect. This includes data that identifies you personally, whether directly (i.e., your name) or indirectly (i.e., information about your online use).
A) Information You Provide
DMFPC collects certain information from you when you directly provide it to us. This may include when you create an account with us, make a purchase through our Site, request information from us, sign up for newsletters or our e-mail list, enter into sweepstakes or other promotions, request customer support, or otherwise communicate with or contact us directly. This information may include the following:
- Contact details including your name, address, email address, and telephone or mobile number;
- Login and account information, including user name, password, and unique user ID; and
- Billing and payment data, including credit card data; and
- Personal preferences, such as marketing preferences.
B) Information Automatically Collected
Please note that DMFPC or our service providers may automatically collect the following information about you:
- Computer or Device Information: We may automatically collect your Internet Protocol (“IP”) address or other unique identifier or information from the computer, mobile device, tablet or other device you use to access the Site, including, but not limited to, your browser type, device type, operating system, software version, phone model, phone operating system, and the domain name from which you accessed the Site.
- Usage Information. We may collect information about how you use the Site, including: the date and time you visit the Site; what areas or pages of the Site you visit; the amount of time you spend visiting the Site; the number of times you return to the Site; other information about where you click on the Site; whether you open, forward, or click on links in emails we send; and other Site you may visit.
- Location Information. We collect general information about where traffic and purchases on our site are coming from around the world. We use this information at an aggregate level (meaning the information does not identify individual users) to create reports to better understand how we engage with users.
- Service Providers. We may use service providers to support our Site. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information.
C) Combination of Information
We may combine the information we receive from and about you, including information you provide to us, information we automatically collect through our Site, information collected offline, information collected across other computers or devices that you may use, and information from third party sources.
2. INFORMATION USE
Where necessary under applicable law, we will have a lawful basis to process your data if:
- You have consented to such processing;
- We have a legitimate interest for processing your data – e.g., for data analytics purposes; fraud prevention; direct marketing; network and information systems security; enhancing or improving our content, products, and services; identifying usage trends; and determining the effectiveness of promotional campaigns; and/or
- We are legally obligated to process it.
We may use the information we collect from and about you to:
- Respond to your inquiries and contact you when necessary;
- Enhance your online experience, including as a way to recognize you and welcome you to the Site;
- Review the usage and operations of our Site, develop new products or services, and conduct analysis to enhance or improve our content, products, and services;
- Provide you with customized content, targeted offers, and advertising on the Site, via email, text message or push notification, or across other websites or social media;
- Administer any orders that you have placed with us and process payments;
- Communicate with you about your purchase;
- Register and manage your account(s) with us;
- Contact you with information, newsletters, and promotional materials;
- Use your data in an aggregated non-specific format for analytical and demographic purposes (this processing may involve profiling – for example to create audiences based on demographic or location-based information for marketing and customization purposes);
- Address problems with the Site or our business, and to protect the security or integrity of the Site and our business; or
- For other purposes disclosed at the time you provide your information or otherwise with your consent.
Additionally, if you use the Site to connect with any third-party services (e.g., social media Site), you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.
3. INFORMATION WE SHARE
A) Information You Share
The Site offer many ways to find, enjoy, and share content. Your activity in connection with the Site may include filling out surveys, reviewing and rating products, inquiring about or purchasing products, participating in online communities, “liking” or “sharing” our content on your social media accounts or otherwise interacting with DMFPC. Any information you may disclose on our Site, in blogs, on message boards, in chat rooms, or in other public areas of the Site or other third-party websites, applications, or services that the Site may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.
B) Information We Share
We may share your personal information with:
- Affiliates: We may share your information with DMFPC affiliates and subsidiaries for business, operational, promotional, and marketing purposes.
- Service Providers: We may share your information with service providers that provide business, professional or technical support functions for us, help us operate our business and the Site, or administer activities on our behalf.
- Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
- Other: We also may share your information as disclosed to you at the time of collection.
4. HOW LONG YOUR INFORMATION IS RETAINED
We will retain your individual personal data only as long as we need it for the purpose for which we are processing it. For example, when you contact us with a complaint, query, or other concern, we will retain your information for as long as needed to respond to your query. We may use data aggregated by Google Analytics indefinitely without further notice to you.
We will periodically review the personal information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for us to retain it. When we anonymize data, we may retain such data indefinitely without further notice to you.
5. YOUR RIGHTS
A) For EEA Residents
We respect your privacy rights and provide you with reasonable access and rights to the personal data (as defined in the General Data Protection Regulation) that you may have shared with us. If you live in the EEA, and wish to access, amend, delete, or transfer any personal data we hold about you, you may contact us as set forth in the “Contact Us” section.
At any time, you may object to the processing of your Personal Data on legitimate grounds, but we reserve the right to proceed with the processing if otherwise permitted by applicable law. If you believe we have infringed upon your right to privacy granted by applicable data protection laws, please contact firstname.lastname@example.org You also have a right to lodge a complaint with data protection authorities.
B) For California Residents
California law permits residents of California to request certain details about how DMFPC shares their personal information with third parties or affiliated companies for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at: email@example.com. You must put the statement “Your California Privacy Rights” in the subject line. We are not responsible for notices that are not properly sent, or that do not have complete information.
California residents may also take advantage of the following rights:
- You may request, up to two times each year, that we disclose to you: (1) the categories and specific pieces of personal information that we have collected about you; (2) the categories of sources from which we collect your personal information; (3) the business or commercial purpose for collecting your personal information; (4) the categories of third parties with whom we have shared your personal information; and (5) the business or commercial purpose for selling your personal information, if applicable.
- You may also request that we delete any personal information we have collected from or about you. There are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation.
We offer multiple ways for you to make such a request (“Data Access Request” and “Deletion Request”) free of charge, including the following:
- Send an e-mail to at firstname.lastname@example.org. You must put the statement “Your California Privacy Rights” in the subject field and include as an attachment a completed Data Access Request Form or Deletion Request Form. We are not responsible for requests that are not labeled or sent properly, or that do not have complete information.
- Fill out and print the online forms Data Access Request Form or Deletion Request Form and mail it to: Privacy Officer, Del Monte Fresh Produce Company, 241 Sevilla Avenue, Coral Gables, FL 33134.
- Call our toll free number at 1 (833) 981-0038 and provide the information listed on our Data Request Form over the phone.
In order for us to fulfill your Data Access Request Form or Deletion Request Form, we will need to verify that you are who you say you are and that we indeed collect or retain your personal information on our systems. For verification purposes, we will attempt to match information that you provide to us with information we already have in our records. We will not be able to delete or provide you with access to your personal information unless we are able to verify your identity. We will respond to your request within 45 days of receiving your request, after proper verification, unless we need additional time, in which case we will let you know. We value your privacy and will not discriminate against you in response to you exercising your privacy rights.
An authorized agent may submit a request on your behalf, after submission of proof of authorization in accordance with California law.
- We collect the following categories of personal information: identifiers/contact Information, commercial information, internet or other electronic network activity information, geolocation, visual and audio information, age, gender, and inferences drawn from the above.
- We disclose the following categories of information for a business purpose: identifiers/contact information, commercial information, internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.
C) Cookies; Tracking
D) Choices Concerning Direct Marketing
If you consented to receive direct marketing from DMFP, we provide you with the opportunity to opt-out of marketing communications. To unsubscribe from our email communications at any time follow the instructions contained within the email you received, or contact us using the information in the “How to Contact Us” section below.
The Sites may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.
7. CHILDREN’S PRIVACY
Protecting children’s privacy is important to us. We do not direct the Sites to, nor do we knowingly collect any personal information from children under the age of thirteen (or older, if applicable law provides for different protections). If we learn that a minor has provided personal information through the Sites, we will use reasonable efforts to remove such information from our files.
We do not sell personal information about people under the age for 16.
8. DATA SECURITY
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and visitors to the Sites. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
9. INTERNATIONAL TRANSFERS
Since DMFPC is a global company, Site covered by this policy attract users from all over the world. DMFPC is based in the United States. Therefore, if you choose to give us personal information, we will process that information in the United States. Data protection laws in the United States may be less stringent than in your country.
To ensure that we adequately protect your data, we only transfer your data subject to suitable safeguards being in place. In particular, we transfer your information outside the EEA through the use of standard contractual clauses and we make sure that any such transfers are conducted in accordance with applicable laws and using adequate and appropriate safeguards. To find out more about how we safeguard your information (including obtaining a copy of such safeguards) in relation to transfers outside the EEA, please contact us via the details provided in the “How to Contact Us” section below.
11. HOW TO CONTACT US
Attention: Privacy Officer
Del Monte Fresh Produce Company
P.O. Box 149222
Coral Gables, Florida 33114-9222 USA
You may also contact us by sending us an e-mail or by mail or calling us at our toll free number at 1 (833) 981-0038.
Effective Date: August 12, 2020
quick guide to contentS
- What are cookies?
- How Can You Control or Delete Cookies?
- What Types of Cookies Does DMFP Use?
- Questions/Contact Us
1. What are Cookies?
Cookies are small text files placed on your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies enable a website like ours to recognize you or to store information about your actions and preferences to distinguish you from other users of the Site and improve your online experience. Most websites contain elements from multiple web domains, meaning that when you visit a website your browser may receive cookies from several sources.
Cookies may be categorized as first- or third-party cookies, and persistent or session cookies:
- First-party cookies are those set by the Site the user visits (e.g., cookies www.freshdelmonte.com places).
- Third-party cookies are set by a domain other than that of the Site the user visits.
- Persistent cookies are cookies that remain on a user’s device for the period of time specified in the cookie.
- Session cookies are created temporarily, and once you close the browser, all session cookies are deleted.
There are many different types of cookies. For a list of cookie types used on our Site, please refer to the section below on “Types of Cookies Used by DMFPC”
2. How Can You Control or Delete Cookies?
We provide you with several ways to manage cookies:
You can refuse to provide your consent to our collection of non-essential cookies;
Our performance and functionality Cookies are not strictly necessary for the Site to work but will provide you with a better browsing experience. You can delete or block these Cookies, but if you do this, you may have to manually adjust some preferences every time you visit the Site and some features of the Site may not work as intended. For example, you may not be able to visit certain areas of the Site or you may not receive personalized information when you visit our Site.
If you do not wish to accept cookies in connection with your use of our Site, you will need to delete, and block or disable cookies; see below for more information on how to do this. Please note that disabling cookies likely will affect the functionality of our Site.
You can disable first- or third-party cookies using your browser settings;
Most internet browsers are initially set up to automatically accept Cookies. If you do not want our website to store Cookies on your computer or device, you can change or adjust your browser or device settings to block Cookies or to alert you when Cookies are being sent to your device.
If you use different devices to view and access the Site (e.g., your computer, smartphone, tablet, etc.) you will need to ensure that each browser on each device is adjusted to suit your Cookie preferences.
The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.
- Disable Cookies in Internet Explorer >> Click here
- Disable Cookies in Chrome >> Click here
- Disable Cookies in Safari >> Click here
- Disable Cookies in FireFox >> Click here
- Disable Cookies in Safari IOS >> Click here
- Disable Cookies in Google Android >> Click here
More info. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, www.allaboutcookies.org.
3. What Types of Cookies Does DMFP Use?
We use different types of session and persistent cookies to run our Sites. Some or all of the cookies identified below may be stored in your browser.
Strictly Necessary Cookies
Strictly Necessary cookies are necessary for the operation of our Sites. These cookies are essential in helping you to move around our Sites and use the features, such as accessing secure areas of the Sites or using the shopping basket.
For example, we may use Strictly Necessary cookies to:
- Remember the goods and services you selected when you get to the payment page
- Identify you as being logged into the Sites
- Provide access to protected areas of a Sites
- Remember previously entered text so it is not lost if the page refreshes
Performance cookies simply help us improve the way our Sites work. We utilize these cookies to analyze how our visitors use our Sites and to monitor our Sites performance. They tell us how people use each page, which ones are most commonly viewed, or whether any errors occurred. This allows us to provide a high-quality experience and quickly identify then fix any issues that arise. For example, we may use Performance cookies to:
- Store preferences to see which method of linking between pages is most effective
- Enable web analytics to provide anonymous statistics on how our Sites are used
- To assist with error management in helping us improve the Sites by measuring any errors that occur
We use Functionality cookies to allow us to remember your preferences. For example, we may use Functionality cookies to:
- Remember settings you have applied such as layout, colors, font sizes and page backgrounds
- Remember if we have already asked you if you want to fill in a survey
- Detect if you have already seen a pop-up to ensure it doesn’t get shown to you again
- Process a request from a user to submit a comment or blog or forum post
We allow third parties to download cookies to your device in order to provide enhanced functionality to you, such as sharing content with others, providing real-time news and information about our company for our investors, or tracking usage patterns on the Sites.
4. Questions/Contact Us